HOW DOES TONY FERNANDES MANAGE HIS COMPANY?
Tony
Fernandes leads his company using both the autocratic and democratic style.
Although he is very strict on how his employees should work, he also encourages
his people to speak up. His style is to break the chain of command by relaxing the
formality and getting every brain in the game. The chain of command is
basically the order in
which authority in
an organization is passed
on from the top of
the management to every employee at
every level of the organization. According to one of his
employees, he is ‘Tony’ to everyone and the only difference is that he gets a
special parking slot right next to the door of his building. Tony’s management
style is ‘walk around’. He prefers walking around the company and communicating
with his employees. To him, “employees come number one, customers come number
two. If you have a happy workforce they’ll look after your customers anyway.” Tony
thinks that his employees are very important to him as a business man can have
a lot of money and many ideas, but if he doesn’t have the people, he will never
be able to succeed. He also manages his company by applying marketing tactics
such as massive advertising and giving out promotional packages.
Felicia. "Leaders in Hospitality." Weblog post.
Leaders in Hospitality. N.p., 3 July unknown. Web. 20 Nov. 2013 http://hospitality-leaders.blogspot.com/.
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I think that Tony has a very unique leadership style. Compared to other leaders, he seems very jovial and caring about his employees. However, it will be better for him to be a bit more strict on how his employees should perform as it is indeed vital for a leader to make sure his employees are productive and serious when it comes to work.
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